Forum Discussion
Telus Technician - Incorrect Charges
I am disabled and alone. My only phone is a landline. I made an appointment a long time ago for a Telus Technician to install a backup battery system for my landline in case of a power outage (this is a free service that Telus offers).
I made sure I was ready to let the technician into my home for the appointment. The technician showed up for the appointment but said he didn't have any of his equipment ready. He did not realize the appointment was for a battery installation even though that is exactly what the order was for.
He told me not to tell Telus or they would fire him.
He said he would not charge me for the visit, but there's a $200 pre-charge already in my account.
So he told me not to tell Telus, he said to just call his personal cell phone in 3 days to remind him to order the battery system. He said he would place an order for some batteries at that time, and then, in another 10 business days or so, the battery would arrive. He said he would order two, and bring two into my home after we make yet another appointment.
He said to lie to Telus and tell them I don't want a battery anymore, then return the extra battery he will bring so I can get my $200 refund.
He said not to call Telus about any technical issues in the meantime, to only call him on his cell phone.
He also said not to contact Telus to make any new appointments, to only call him.
He asked for my wifi password so he could "check my system." Then he left.
So he didn't do any work, and before he left, he said to give him an excellent review.
Telus, your shady contractors make me feel unsafe.
I need someone to actually install a battery AND help me change my wifi password because I don't trust your technicians anymore.
This is not the first time I've had a dishonest technician. In the past, their dishonesty has caused safety hazards for me.
What a scam.
4 Replies
It's amazing how many lies and dishonest actions this company is telling and taking. I have been recording everything (I have all the audio back up in multiple places) and have had witnesses. I can prove it all.
After Telus screwed up again and again and again, I was assured multiple times by multiple managers over the phone and in writing, that there would be NO CHARGE for the technician visits that they repeatedly failed to complete.
They finally sent a non-creepy technician, but not only did the guy not know what to do, he didn't have the equipment he needed. So he left and came back.
I was, again, assured over and over that there would be no charge for either service or equipment.
My last bill was FULLY PAID, EARLY. Everything was taken care of properly on my end.
I just got notification of my next bill, and despite assuring me over many hours on the phone with these incompetent people, I have over $400 of extra, wrongful charges on there, and a LIE about a "carryforward" of a huge, fraudulent amount from a previous bill that I can PROVE never existed. There was ZERO balance owing whatsoever. So there also seems to be a fraudulent "late fee" added to those fraudulent charges.
This is beyond evil. Telus has put me through hell, has put me in actual danger (by ignoring me for WEEKS via their online chat and also taking days to resolve the issue over the phone when my ONLY phone stopped working for no fault of my own), has failed over and over again to provide the services I pay for and to charge me honestly, double-charged me in the past when I tried to complete a simple moving of my services to a new address (which I scheduled many weeks in advance, and which the technician FAILED TO SHOW UP TO INSTALL - so I was STRANDED with no phone and no internet, yet was still being double-charged for months) and now THIS.
I am amazed that Telus seems to find no rock bottom in the way they treat their customers. I would have left a long time ago if I was not extremely poor.
TELUS_SupportOfficial Support Team
Definitely not the experience we want for our customers. We're going to send you a private message so we can investigate this. Check your Inbox.
Your company is now fraudulently charging me and lying about my bill, after I was assured by multiple managers that this would not happen to me. This is disgusting.
- TELUS_Support
We take concerns like this very seriously. We sent you a private message to investigate what's going on and help get this sorted out, but we haven't heard back yet. Could you please check your inbox and reply to us there so we can look into this right away?
