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Telus Home Assistant
Occasionally I run into the situation where my Alexa or Google is not able to turn the channel because it says "Telus Home Assistant" is not available. This usually happens after a software/firmware...
Robbyvanz LeahM tkc Jayson3392 Darren2411 We've just been advised by our dev team that the issue should be resolved. Resetting equipment may be required, but please let us know if everything's working as it should. Thanks.
TELUS_Support
Official Support Team
Official Support TeamHi! Have you tried to reboot the system first? Turn off and back on?
Yes. It is not a box or Alexa/Google issue. I have reset the box and Google. I even tried to unlink my telus account and relink it. When I try to relink it, it says "Telus Home Assistant" not available. This is a software issue caused by a recently firmware update. Please request a support ticket be opened and investigated by the software developer.
- TELUS_Support
Hello again! Our team has asked us for you to run a couple more tries where you tell the assistant to do something, it says ok, but fails to actually perform the task. Then tell us the approximate times it's occurring so we can take that back to our team, thanks!
I posted a reply yesterday but it is not appearing. At this point, I cannot use my Google Nest as I unlinked my Telus account from my google account. When I try to relink the account, it allows me to enter my email and password, but at the next step, it says "Could not reach TELUS Home Assistant. Please try again". I am unable to relink my account.
On my Alexa, I can ask it to change the channel, it says "Ok, turning to 106 on Telus Home Assistant" but it does not change the channel. I have asked it over 10 times and same thing. I have rebooted all my tv boxes as well as my Alexa Home and Google Nest. Nothing.
See attachment below for the error when trying to relink my accounts.
- TELUS_Support
Thanks for flagging this again. Our team is aware of this issue and actively working towards a fix asap. While we can't provide a definitive timeframe now, rest assured they're aware and working on it as a priority. Appreciate your patience.
