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Telus email accounts
When I agreed to Telus home services I considered the fact I am currently running five Telus mobility accounts and home security, so Telus home internet, fibre optics, and television seemed like a lo...
My understanding, and experience, has been you can have multiple, independent, email addresses associated with a single Telus account. I currently have 3 email addresses with independent login credentials to Telus hosted Gmail. Two were migrated and a third was added at the time of migration. I had to work with Telus to get this working as expected.
There seems to be some confusion with regard to accounts, email addresses and aliases. From what I understand you have one account (for billing) and wish to have 10 email addresses and no aliases. Not sure why there is an issue with the account holder being responsible for all the email addresses? Login information and specifics are unique to each email address so you can control anything related to that address through Gmail.
Prior to the Gmail move you could do a lot of this yourself. Now most of it must be done by Telus.
The issue is because Google Workspace (Telus has one Account) does not allow delegation of the Administrator task of User management (email address management): that is their is no way to tell Gmail which email address are associated with which Telus account holder (i.e. which 10 address are part of the "group" that is the Telus account holder) - to Gmail all that exists is a number of addresses associated with the "telus.net" domain. The only people that can add/change/delete Gmail addresses are a select few within Telus. Unfortunately the only access to these people is through CustomerCare by phone. Even contacting Telus Tech Support will not work; the only people able to connect to the domain administrators are in CustomerCare. Why Telus did not just provide a direct phone number to the admin group for the email task only? I presume they did not think of this; and also saw that putting up barriers to an account holder creating email addresses would help keep their costs down since Google Workspace also charges on a per email address basis.
