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Telus email accounts
When I agreed to Telus home services I considered the fact I am currently running five Telus mobility accounts and home security, so Telus home internet, fibre optics, and television seemed like a lo...
My understanding, and experience, has been you can have multiple, independent, email addresses associated with a single Telus account. I currently have 3 email addresses with independent login credentials to Telus hosted Gmail. Two were migrated and a third was added at the time of migration. I had to work with Telus to get this working as expected.
There seems to be some confusion with regard to accounts, email addresses and aliases. From what I understand you have one account (for billing) and wish to have 10 email addresses and no aliases. Not sure why there is an issue with the account holder being responsible for all the email addresses? Login information and specifics are unique to each email address so you can control anything related to that address through Gmail.
Prior to the Gmail move you could do a lot of this yourself. Now most of it must be done by Telus.
NFtoBC
Community Power User
Community Power UserAFAIK, while you can have up to 10 individual email addresses, they can’t be self-managed; the account holder has to be the administrator of the account. I’m curious as to the administrative tasks each of the email recipients would be expected to undertake?
If these are family members, I’d consider something more independent, so they can take them with them if they move. Separating children’s emails from your account may not be a possibility in the future.
He was talking about the Telus Account holder being the administrator not the individual email address holders. The amin tasks he was talking about are the fundamental ones of adding/changingpasswords/deleting email addresses (10 of them). The downside of going with Google - ALL email admin tasks including the fundamental life or death tasks sit with the primary account holder company and cannot be delegated to thousands of users. Telus, of course, could have delegated email admin to CustomerCare reps but did not choose to do so. They merely provide a list of such people to CustomerCare who can contact them on the Telus Cusomer behalf and request changes be made. The Telus customer has to just wait on the line for the 10 mins or so that doing this takes (plus the wait time to get CustomerCare). A very "kluge" solution and not one that I would have implemented: particularly since it is not documented on the Telus website. This is all new to Telus so perhaps they will learn and provide a more customer focused solution.
I think he was talking about the fundamental administrator task (not all administrator tasks): that of adding a new email address or deleting an old one by the Telus account holder. With Shaw this task is delegated to the Shaw account holder. With Telus as an ISP sub-contracting to Google this task is not only possible by the Google Account holder (i.e Telus). Why can't Telus delegate this task to Telus account holder? Its because GSuite (Workspace) does not allow that. It appear that this task within Telus has only been allowed to certain Telus employees and certainly none in CustomerCare (by my experience). Hence the protocol for a Telus account holder to add or change or delete email addresses (the 10 free ones) entails phoning CustomerCare, asking for the changes and allow them sufficient time to contact a Telus/Google account administrator to execute the instructions. Of course for new emails one has to go back and forth a few times to get an email address that is unique - so all in all a time consuming exercise. Note that ONLY CustomerCare can initiate the link between Telus Account holders and Telus Google Administrators: this cannot be done through Telus tech support. Now why did Telus not just allow and publish on their website a specific phone contact number to get to a Telus Google account administrator? Because tech customer support is not their strength. Note that
