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ChrisX's avatar
ChrisX
Organizer
2 years ago
Solved

Telus email accounts not working on new MacBook Air

Hi; I have a new MacBook Air [Sonoma 14.2.1] on which I am not having much luck accessing emails using Mac Mail. I also have a desktop iMac on which I am accessing my Telus accounts just fine. I hav...
  • Mainframe's avatar
    Mainframe
    2 years ago

    Hi Chris. (and others)

     

    I ran into the same problem. MacOS Sonoma and Apple Mail.  Here is what worked for me, and should for you.

     

    Definitely use the documented TELUS procedures to tell Google I want to use "less secure access" to the email.

     

    Then

     

    Open the Apple Mail app, select Add Account and then DO NOT choose Google on the next prompt. 

     

    Instead, select "Other Mail Account". 

     

    Fill in the Email Address as your TELUS email address, Password as your TELUS email password. 

     

    Click on Sign In. 

     

    After a long wait, the access will fail, but you then have the option to change the email server.

     

    Change to smtp dot telus dot net to smtp dot gmail dot com

     

    AND

     

    Change imap dot telus dot net to  imap dot gmail dot com

     

    Give that a try. 

     

    Your new inbox will be named TELUS, but you then have the option to rename it to whatever makes sense to you.  

     

    Give that a whirl and report back here so others can benefit.

     

    Cheers.

ChrisX's avatar
ChrisX
Organizer
2 years ago

I have also posted this issue on other forums [Apple, Mac Forums, MacRumors, etc.] to no avail. This is the only forum with anyone else understanding or facing the same issue. I'll try the Apple Genius Bar but am having to go through a gauntlet of queries.

  • Fredp's avatar
    Fredp
    Organizer
    2 years ago

    I tried the "Less Secure Apps" setting, but 1) it did not make a difference and 2) I don't believe it is the issue, because Apple Mail had no trouble setting up my Gmail account, only the Telus account has a problem. Thunderbird actually reveals the settings it's using, which match the settings Telus provides in their documentation, while Mail is trying to connect on Port 0 (instead of 465 or some such port). It may be possible to work around by editing the preferences file, but, IMHO, it's not worth the effort.

    Thunderbird and Outlook are both free clients, available from the App Store, and work "out of the box", so why bother ?

     

    Fred

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