Forum Discussion
Telus email account attempting to login to google maps over and over again
I have an Android tablet and and Android phone. On both devices I have a [email protected] account as my primary account for all google services. I also have [email protected] to access email only...
SmoresGuy
TELUS Team Member
TELUS Team MemberHey Everyone. We have opened a ticket with Google and will provide updates as they are made to TELUS from Google.
If possible, can you share the following details with me, via a direct message, so we can provide the details to Google for troubleshooting?
- Android Build Number =
See Home > Settings > About [Phone/Tablet] > Build Number
- App build number =
See Home > Settings > Apps or Applications [> Manage Applications] > Docs > on top or bottom of the screen is the version number
- Device/Hardware =
See Home > Settings > About [Phone/Tablet] > Model number
- Network Service =
Please indicate whether 5G/4G/3G/Wifi/Offline (e.g. airplane mode) when you experience the issue.
Thank you everyone for flagging this issue.
SmoresGuyTELUS Team Member
TELUS Team MemberHey Everyone.
Thank you for your patience and feedback on this issue, and the example details you provided. This has been helpful with resolving the issue.
We have been able to work with Google on the issue and they have made a change to reduce the frequency of the alerts. They are working on a full fix and will have this completed for us soon. I have noticed that my frequency is much lower now and I am not able to reproduce the issue as much as I could before.
The one app that is still pretty consistent is Maps, which we have raised back to to Google and they are working with the team on resolving.
As more updates are provided, I will continue to provide them to you here.
Thank you!
