Forum Discussion
TELUS customer service is horrific. Time to go elsewhere?
Right now my cell phone stopped connecting to the telus network. As a result it has taken me a 45 to sift through the ai gate keepers prompt's just to speak to a real person, all while telus ai tries...
I know it is very frustrating because I am in the same situation, though it is about the TV signal that has been lost.
I have been calling and calling Telus and had a chat with the AI that didn't seem to understand what I was asking.
The TV signal has been lost since Friday, September 27th and the technician who showed up yesterday, September 30th couldn't fix the problem after changing the TV cable box and cable. I was informed that the Internet Modem has to be changed too, but he didn't have it. He said he will come back today Tuesday, 1st of October at 9AM but didn't show up. Instead, another technician will come at 5PM. My whole day is completely gone waiting for the technician to come. It is REALLY frustrating!!!!
I agree with you that it is about time to go somewhere.
