Forum Discussion

robertag's avatar
robertag
Friendly Neighbour
11 months ago
Solved

Telus connect app?

In Ontario.  Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't.  It either says my internet i...
  • TELUS_Support's avatar
    TELUS_Support
    11 months ago

    We checked with our app team, and they confirmed that, unfortunately, app support for our clients in the East is not yet available. However, it will be supported in the coming months.

robertag's avatar
robertag
Friendly Neighbour
11 months ago

... also, if it makes a difference, the SSID has been changed and is no longer TELUSxxx

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Hello! Are you still unable to get set up with the Connect app?

  • Virdi's avatar
    Virdi
    Neighbour
    9 months ago

    Hi there.

     

    Wondering how long it would take to completely fix Telus connect app ? it’s been ongoing issue for 4 months ever since I joined Telus internet. 

  • robertag's avatar
    robertag
    Friendly Neighbour
    11 months ago

    That is correct.  Still getting message that my Internet isn't setup

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      11 months ago

      There was a patch released recently to correct these issues with the app. Have you ensured that you've updated to the latest version?

      • robertag's avatar
        robertag
        Friendly Neighbour
        11 months ago

        There's no update available on Google play.  Currently installed version is 5.28.0

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