Forum Discussion
robertag
1 year agoFriendly Neighbour
Telus connect app?
In Ontario. Just had TELUS PureFibre Internet 1.5GB installed yesterday and everything works (relatively) well however... trying to setup the Telus connect app doesn't. It either says my internet i...
- 1 year ago
We checked with our app team, and they confirmed that, unfortunately, app support for our clients in the East is not yet available. However, it will be supported in the coming months.
robertag
1 year agoFriendly Neighbour
... also, if it makes a difference, the SSID has been changed and is no longer TELUSxxx
TELUS_Support
Official Support Team
1 year agoHello! Are you still unable to get set up with the Connect app?
- Virdi1 year agoNeighbour
Hi there.
Wondering how long it would take to completely fix Telus connect app ? it’s been ongoing issue for 4 months ever since I joined Telus internet.
- robertag1 year agoFriendly Neighbour
That is correct. Still getting message that my Internet isn't setup
- TELUS_Support1 year ago
Official Support Team
There was a patch released recently to correct these issues with the app. Have you ensured that you've updated to the latest version?
- robertag1 year agoFriendly Neighbour
There's no update available on Google play. Currently installed version is 5.28.0