Forum Discussion
Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I thin...
TELUS_Support
Official Support Team
Official Support TeamIt's definitely worth trying a factory reset for sure.
In my situation, I found powering off all the Boosts then powering them up one at a time, waiting until the status LED turns green first, seems to work most of the time. Sometimes I need to wait a while for them to show up with correct IP address on the Connect app’s network section. In all cases even if red colour or improper IP address (192.168.1.2) shows up in Connect app they are still fully working. It’s just a very buggy Connect app that Telus hasn’t managed to fix in over a year
