TELUS cancelling copper but will not install fibre

I am in the same boat as you. But the installers never ran fibre from the box in my yard to my house and refuse to come out to do so? I have made appointmnets only to have them cancel. When they cancel they give me a number to call that goes to a voice mail thats full and I can not leave any message. I have been here and with Telus for well over 25 years and currently have services but are being threaten to have my services cut off when Telus discontinues copper service. Please have someone help me!