Forum Discussion
So new version (TELUSTV-21T) end of Feb 2024 - what has changed?
So users were promised a big system update the end of Feb 2024... But what has actually changed?
Okay, thanks. I'm waiting...
Nothing... They didn't even update the picture quality like @Optic_Kate said. Frustrating, back to using the TSN/Sportsnet app. What a joke for a cable service.
- @Optic-Kate Any idea what's taking so long? This is the most frustrating thing when the Sportsnet app has better quality than a cable service. How this even allowed, you guys mentioned there would be improvements in this February update but nothing??
Well, we are 2 weeks past the update and have yet to see anything posted under the "Features and Updates" post. Nice to keep users in the 'loop' 😆. There must be so much to report; that's why it's taking so long. 🤣
KHRTELUS Team Member
Hi MrSL
Optik-Kate did update the post here: https://forum.telus.com/t5/Optik-TV/TELUS-TV-Feature-Updates-Ongoing/td-p/142751 with the latest from the last app releases. TELUS operates on the same fiscal and calendar year, so Q1 2024 represents January to March. Items included in the late February update included:
- Guide filter selection such as “my favourite channel” remains after turning the TV off and on
- Search results are now expanded to include third-party streaming apps availability in the program detail page
- Optimized search functionality via content type and cast member names
- Default focus on home - requiring only one click of the “back” button to return to the last watched stream
- User experience and design improvement on Apple TV and iOS
The first bullet of recording improvements for series was from earlier in the year, and another one delivered but not listed was Picture-in-picture in the guide for devices running Android TV 12.
Some items are harder to deliver than others; search results and deep-links from 3rd party streaming apps is a great example. Working with Netflix, Disney, Amazon and Google to deliver a feature takes some doing.
Kate and I are on the TV product development team, but we're not software developers (I'm sure you'd rather the devs focus on dev rather than replying to strangers on the internet). The Neighbourhood is one tool that we use to gather customer feedback and share it with our development teams. While the improvements may not come as quickly as we'd all like, the feedback loop DOES work. The 'favourites' default in the guide, recording improvements, 4K channels on Android TV etc. are examples of things that have been requested here.
More improvements to recordings functionality and improvements to video quality are top priorities for the team. Video quality improvements is a complex topic that will come in increments, as there are hundreds of channels and thousands of feeds across dozens of providers. As a simple reporter and relayer I don't have anything to share timing-wise as development timelines can change and testing is required, which often uncovers bugs that need squashing. We will continue to update the list when changes come.
