Forum Discussion
Severe billing issue/wrongful activity
I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security. Since October 2023, I have been overcharged every month...
I have had this SAME thing happen to me! Finally I just gave up and let me bill run up to where it was going to get shut off... the aholes STILL didn't call!!!!! Just sent out an automated message saying that I'll be cut off and to avoid disconnect charges I had to pay it... what aholes! Telus used to be a Canadian company, their customer service was Canadian people and when you called you never waited more than 20 minutes or so... at the time we thought that was even ridiculous... how wrong we were!!! This new telus is complete garbage. I have chat transcripts asking loyalty to call me... no call back for MONTHS after I waited on hold for over 3 hours the last time, hours on hold before that... Eff telus is what I'm thinking after 30 years 😐
Good luck getting these idiots to look after you, I don't think they're smart enough.
- A-B
Community Manager
Hey, I'll send you a private message to discuss further.
- I may have lucked out this time. I did get an email and then call almost right away to help me solve this issue. I actually had a pleasant experience with Telus for the first time in a long time. I’m hoping that this time their word holds up and everything is solved! Good luck to you as well!
Good luck - by this time I am betting you are back into problems again? If not give me some names of someone who will and can resolve this monthly random billing problem PLEASE???
TELUS_SupportOfficial Support Team
Hi there, If your problem hasn't been resolved yet, please provide us with your account details via private message, and we will ensure that a dedicated representative looks into this for you. Thank you for your patience, and we hope to resolve this for you as soon as possible.
