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Setting the guide to your favorites only TelusTV-21T
I spent two hours with tech support and my options button only has All Channels then I found this forum and the below pinned on how it is supposed to work Then I spent another hour and half in...
Hi sportsguy1 can you try logging out of the box and relog in? You can do so via: settings -> account information -> switch account -> log out
Let me know if it changes anything after you relog!
What is the model number of the Optik box you have?
The newest one TelusTV-21T
Is this forum not just for that box?
- Nighthawk
Community Power User
This forum is for Optik TV. Even though on the new set top boxes it says TelusTV+, they still refer to it as Optik. Gets confusing at times as both have different hardware, settings, features, etc. You've also already posted this in another discussion about the Options button as well.
Thanks for pointing that out. However I started a new thread called Option Button and moderation thought it would be better buried among other things which I now wonder are new or old gen tuners. I also asked if I am the only one on this board with the telusTV-21T to have this problem, so far no replies. So I reposted in hopes it stands out from all the other issues with these TelusTV+ boxes.
The Optik service has moved to new Android cloud based boxes but many Optik subscribers are still on the old boxes. I'm still using the Arris VIP boxes. This forum is for all Optik users regardless of the hardware.
GREAT! This explains a lot. The new gen box is not the same yet the guidance is given as if it was the same.
No wonder tech support does not have the answer. Thanks
