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Rh555's avatar
Rh555
Friendly Neighbour
3 years ago
Solved

Series recordings can’t be set…

I’ve just switched to the new telus optik tv digital boxes. Pvr’ing works for individual shows/programs. If i try to set up a “series recording” i get the error “Series recordings can’t be set”. I’ve tried this with multiple shows & channels same issue. What is the fix?? Seems like this new digital telus box has lots of issues…

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  • Optik-Kate's avatar
    Optik-Kate
    Icon for TELUS Team Member rankTELUS Team Member

    Hi Rh555 , we're aware of the series recording bug and our development team is working on a fix. While I can't promise a timeline, I will update when I have them. Here is a post where I've recorded some known experience gaps that we're working on. Thank you for your patience while we working on improving the service. 

     

    https://forum.telus.com/t5/Optik-TV/Optik-TV-Bulletin-Board-Discover-Discuss-and-Develop/td-p/136951

     

    • Rocky3's avatar
      Rocky3
      Guardian

      It is now September, have you found a fix. New to me box will not record series, missing shows as a result

      • Rh555's avatar
        Rh555
        Friendly Neighbour
        Still cant record series… this telus box, updates & support has been so poor. Might as well go back to Shaw/Rogers.