Retention help

I was offered a competitive price by Rogers to have me swap over at Black Friday.

They set up my new mobile and internet account to which my Telus one was expiring shortly anyway.

A telus retention agent called me back and offered a better deal to retain me. I was signed up, and sent only my mobile agreement even though the agent said they sent the internet home service agreement via email, it did not come through. I called back to ensure my agreement was okay and to not worry about my services getting disconnected since I signed a new agreement.

I was promised it was okay and to not worry.

Now my internet has been disconnected for two days. I tried getting ahold of someone to help yesterday. An agent couldn't get my services reconnect. I was promised that they would fix it this morning. 

No call, no fix. So I called again. A new agent said they made a mistake and set up my new internet services to my old address. To address this mistake, they are going to cancel my services and set it up again. Since they canceled my account the agent then explained they cannot provide the same agreed upon deal that was offered to me because it is technically a "new" account. I am utterly disappointed and frustrated. Two days without internet and nearly 8 hours total of phone calling. I should go to Rogers permanently unless this is fixed with reconciliation.