Forum Discussion
Recording playback issues
New Optik user here. I'm finding that a lot of the time when I leave a recording I'm watching, then when I go back later, it restarts from the beginning and not the spot where I left it. Is there a...
Thank you. I have tried both these methods. Sometimes it works, other times it just hasn’t marked where I left off. I wonder if I’m exiting the recording incorrectly? Is there a specific set of steps to exit it? Normally I just pause and turn off the tv…
Thanks
Thanks
KHR
TELUS Team Member
TELUS Team MemberHi Surreyuser
This is what I do as well, pause using the remote's OK button, and either exit the recording to watch something else, or turn the TV off and it works for me. The only thing I could suggest is to make sure that both your set-top box AND the TV are turned off (the box's LED will be blue). I'd reboot the box to make sure your cache is clean and make sure you're on the latest software (Settings > Device settings > Device Preferences > About > System update).
