Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
Montell's avatar
Montell
Advocate
6 months ago

Yes that is correct I believe only rogers home games are actually filmed in 4k hdr. Road games are probably just regular broadcast upscaled on the channel.

 

KHR i understand this point of view, but considering bell customers seem to not have this issue  as far as I am aware it must be something different on telus end. I do understand what your saying since it just started happening, but something is not quite right between the roger color space and telus now, and I dont think rogers will have any incentive to change it back if its a non issue on other providers.

craiger8's avatar
craiger8
Helpful Neighbour
6 months ago

Like I said before, family who have Shaw here in Victoria do not have the colour issue on their Sportsnet 4K channel. I have photos but can’t seem to attach them to show the difference. 

  • Montell's avatar
    Montell
    Advocate
    6 months ago

    I should really be specifying this more clearly "Jays home games" since only home games at the skydome are filmed in 4k hdr as far as i am aware and likely why this is a non issue on the road. 


    To me it just looks telus is not handling the incoming hdr signal properly. It almost looks like it should be in HDR, but telus devices are not triggering hdr settings on our tv's. Im just guessing though, but it really looks like an hdr conversion issue.

  • Montell's avatar
    Montell
    Advocate
    6 months ago

    To me it looks exactly like the picture when telus boxes output sdr colors in hdr. Some conversion is going wonky between rogers and telus and I just dont see rogers bending a knee to telus if no other provider has this problem, I think telus will need to be proactive and trying to adjust/address this on their end. If this was widespread across providers telus might have more of a case taking a stance asking rogers to fix it, but with the problem seemingly between telus and rogers for jays games I think telus needs to look into how to correct this. Its been a few months now.

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