Forum Discussion
Optik-Kate
TELUS Team Member
TELUS Team MemberTELUS TV Feature Updates - Ongoing
Dear Neighbours,
We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
KHRTELUS Team Member
TELUS Team MemberWe've validated internally that the colour space issue occurs across the legacy Optik TV platform (Arris/Technicolor PVRs and set-top boxes) and the next-gen Optik TV platform (Android-based set-top boxes and the TELUS TV+ app). We have been in touch with Rogers engineering and TELUS's AV pipeline team; the issue seems to be resolved; HD and 4K feeds look identical from a colour space POV, though the Blue Jays are out-of-town this afternoon and the issue seems worse when they're at the SkyDome. I can assure you that the TELUS team isn't making changes between the game and commercials and the game and the post-game or other programming (though it's very unlikely that post-game or commercials would be in 4K), so there is something going on with the 4K source feed for Jays games. The team is still monitoring. Thanks for the input and the patience.
Hi KHR,
It does only seem to be an issue when the Blue Jays are at home at the Rogers Centre or SkyDome as the old name will always stick. Tonight’s game in Detroit seems to be fine. I do notice when the Blue Jays are at home Sportsnet shows SN4K in the top right corner and it just shows SN when they’re on the road. This is the same for Maple Leafs games during the NHL season as well. Does this mean it’s only true 4K when the Toronto teams at home?
I should really be specifying this more clearly "Jays home games" since only home games at the skydome are filmed in 4k hdr as far as i am aware and likely why this is a non issue on the road.
To me it just looks telus is not handling the incoming hdr signal properly. It almost looks like it should be in HDR, but telus devices are not triggering hdr settings on our tv's. Im just guessing though, but it really looks like an hdr conversion issue.To me it looks exactly like the picture when telus boxes output sdr colors in hdr. Some conversion is going wonky between rogers and telus and I just dont see rogers bending a knee to telus if no other provider has this problem, I think telus will need to be proactive and trying to adjust/address this on their end. If this was widespread across providers telus might have more of a case taking a stance asking rogers to fix it, but with the problem seemingly between telus and rogers for jays games I think telus needs to look into how to correct this. Its been a few months now.
Like I said before, family who have Shaw here in Victoria do not have the colour issue on their Sportsnet 4K channel. I have photos but can’t seem to attach them to show the difference.
Yes that is correct I believe only rogers home games are actually filmed in 4k hdr. Road games are probably just regular broadcast upscaled on the channel.
KHR i understand this point of view, but considering bell customers seem to not have this issue as far as I am aware it must be something different on telus end. I do understand what your saying since it just started happening, but something is not quite right between the roger color space and telus now, and I dont think rogers will have any incentive to change it back if its a non issue on other providers.
