Forum Discussion

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
3 years ago

TELUS TV Feature Updates - Ongoing

Dear Neighbours,    We’re experimenting with different formats to assure you we’re listening and working on improvements to the TELUS TV platforms. We have frequent releases designed to tackle th...
craiger8's avatar
craiger8
Helpful Neighbour
6 months ago

Hi Optik Kate and Telus Team,

These colour issues are still present on Sportsnet 4K channels, specifically while watching the Blue Jays at the Rogers Centre. You mentioned that it may be a Rogers issue, however these colour issues are not present on the same Sportsnet 4K channel on Shaw/Rogers boxes.  I have photos of both my Telus Android box picture and a photo from a family member’s Shaw/Rogers box on the same channel from tonight’s game and the colour is normal on Shaw’s 4K channel. The colour is also normal on other Sportsnet HD channels on my Telus android box.

As Montell said, it’s quite a red/orangish tint. I can’t seem to attach the photos. 

Montell's avatar
Montell
Advocate
6 months ago

Yeah if it was a rogers upscaling issue we would have massive complaints across providers as many people are following the blue jays this time of year. Seems to be only present on the new telus optik system, I will double check the old optik system my parents have but I dont think its an issue on that one either. Im just not sure if rogers is going to change anything if it works everywhere but telus new optik platform, seems like telus might have to look into why its not handling the colors properly on this new system.

  • RIch97's avatar
    RIch97
    Organizer
    6 months ago

    It's happening on the old system too. I can confirm.

    • Montell's avatar
      Montell
      Advocate
      6 months ago

      Interesting so its an issue on telus platform but i cant find a single complaint online about it on other providers besides leading me to this forum...

      • KHR's avatar
        KHR
        Icon for TELUS Team Member rankTELUS Team Member
        6 months ago

        Hi Montell​ RIch97​ craiger8​ 

        We've validated internally that the colour space issue occurs across the legacy Optik TV platform (Arris/Technicolor PVRs and set-top boxes) and the next-gen Optik TV platform (Android-based set-top boxes and the TELUS TV+ app). We have been in touch with Rogers engineering and TELUS's AV pipeline team; the issue seems to be resolved; HD and 4K feeds look identical from a colour space POV, though the Blue Jays are out-of-town this afternoon and the issue seems worse when they're at the SkyDome. I can assure you that the TELUS team isn't making changes between the game and commercials and the game and the post-game or other programming (though it's very unlikely that post-game or commercials would be in 4K), so there is something going on with the 4K source feed for Jays games. The team is still monitoring. Thanks for the input and the patience.     

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