Forum Discussion
Telus gave me an account number that i can't use
The plan was for internet and optik TV. I never received the xbox x with the plan and account number is said to be incorrect. When trying to register the account.
Dear Customer,
Our investigation into your request indicates that no scan has been uploaded to the Canada Post tracking system to indicate delivery of your item.
We appreciate the concern associated with this shipment. At Canada Post, we strive to provide exceptional service and the best delivery experience possible and security of the mail is a top priority at Canada Post.
Any further action must be initiated by the sender of the item. If you have still not received the item, please notify the sender and instruct them to contact Canada Post if they wish to initiate a claim.
Our investigation into your request indicates that no scan has been uploaded to the Canada Post tracking system to indicate delivery of your item.
We appreciate the concern associated with this shipment. At Canada Post, we strive to provide exceptional service and the best delivery experience possible and security of the mail is a top priority at Canada Post.
Any further action must be initiated by the sender of the item. If you have still not received the item, please notify the sender and instruct them to contact Canada Post if they wish to initiate a claim.
Telus response when it clearly shows they are the ones that need to put in the claim.
This is to follow you up in regards your missing package, our backend team
confirmed that you can file a claim first to Canada post about the lost package, then once you have the Lost Claim Number you may chat/call us back with it so that we can submit again another ticket to our backend team to further investigate the situation.
Sincerely,
Your TELUS team
This is to follow you up in regards your missing package, our backend team
confirmed that you can file a claim first to Canada post about the lost package, then once you have the Lost Claim Number you may chat/call us back with it so that we can submit again another ticket to our backend team to further investigate the situation.
Sincerely,
Your TELUS team
- Day 27 of promotional Xbox x lost and not likely to be recovered. Great job telus.
