Forum Discussion
Telus Connect app Boost devices not displayed
This is a recurring issue that I started having about a year ago when I first signed up with Telus Internet but seems to still be happening and I can't seem to have a clear fix. It was fixed, I thin...
I've tried everything... Reboots, factory resets, logging in/out of the app, reinstalling the app, calling Support. I'm giving up. I was able to set my SSID/password via the webgui on the boost 2.0 thankfully, otherwise I'd be hooped.
Nice speeds on the wifi equipment vs the eero 7's I had, but after getting used to the eero app TELUS Connect is a shock.
Well so much with my Boosts showing up in my Telus Connect app correctly. Today suddenly it showed that I had no Boosts installed but all my Boosts were working, I still had perfect wifi in our house.
While writing this post I noticed the Connect app suddenly started working and showing all my Boosts again.
Telus you really need to get someone working to fix these issues with your Connect app. It’s been a long time where customers have been having these issues.
TELUS_SupportOfficial Support Team
Thanks for the feedback, LDX. Definitely not an ideal experience and we'll definitely pass this along to our product team.
