Forum Discussion

Alberss's avatar
Alberss
Friendly Neighbour
4 years ago
Solved

Optic TV+ app error Required output protections are not active

I used the previous version all the time on my Samsung tablet. Since the new updated version I cannot play any TV from the Guide. I either get this error "Required output protections are not active" ...
  • Optik-Kate's avatar
    Optik-Kate
    3 years ago

    Hi All, thank you to everyone's efforts! We implemented a performance toggle that addresses this playback error. If your device encounters this error, it will ask you to go to settings to turn on "playback performance", and after restarting the app, VOD or live should play as expected. Thanks again for everyone's help in resolving this issue. 

     

    Please note, this toggle is intended to address specific video playback issues, if video playback already works properly on your device, then there is no need to use this toggle. However, if this toggle doesn't address the specific error you're seeing, you'll be prompted again with a specific error message and error code. Please report the full message and we will continue to work on improving this feature. 

Harrisclh's avatar
Harrisclh
Helpful Neighbour
4 years ago

Tab S3 SM TM-820

Alberss's avatar
Alberss
Friendly Neighbour
4 years ago

Harrisch,

I'll let you know what Telus says when they call me back. I wrote down your model.

Sandra

  • Harrisclh's avatar
    Harrisclh
    Helpful Neighbour
    4 years ago
    Thank you Sandra

    Colin



    Sent from Samsung tablet

    • KHR's avatar
      KHR
      Icon for TELUS Team Member rankTELUS Team Member
      4 years ago

      Hi Alberss Harrisclh 

       

      Are you attempting to cast/mirror/connect your phones/tablets to another output source or simply watch on your phones/tablets?

       

      As mentioned in another thread, casting, including chromecast, mirroring, Airplay, etc. were not supported on the Optik TV app and continue to not be supported on the TELUS TV+ app; this includes connecting phones/tablets via HDMI. If you were using this functionality prior to the update, I would classify it under 'bank error in your favor'. These limitations are in place due to copyright restrictions from our content providers. We are looking at adding Airplay and Chromecast to the TELUS TV+ app in the future when appropriate copyright protections are available - please stay tuned for updates.

      • Susanpeyton's avatar
        Susanpeyton
        Neighbour
        3 years ago
        I used to be able to watch optik on my tablet directly off of Telus menu Since update cannot. Samsung tab a ..my phone can watch optik, tablet cannot
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