Forum Discussion

PR101's avatar
PR101
Friendly Neighbour
11 months ago

Delay in sports brodcasts

I was under the impression that Telus had solved the 30 to 40 second delay on sports broadcasting. Hockey games, basketball etc. So disappointed that I keep hearing the score and highlights from frie...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

As stated, our team is working on this issue with a high priority. There are a number of reasons why feeds can be delayed, from content control and technical adjustments at the broadcaster level, to the signal being processed before being sent to someone's television. Our team is aware of the delay and will have it reduced as much as possible as soon as they're able!

RawDog123's avatar
RawDog123
Friendly Neighbour
10 months ago

Is there an estimate as to how long this may take? Just switched to telus and find this pretty baffling. 

  • PR101's avatar
    PR101
    Friendly Neighbour
    10 months ago
    Sounds like it’s been a year or more already?!!
    • Gbishop's avatar
      Gbishop
      Friendly Neighbour
      10 months ago

      Far more than a year. Either they’re totally incompetent or lying. I switched to Sportsnet+ and the delay is gone. Telus blaming the upstream broadcaster is dishonest. 

      • PR101's avatar
        PR101
        Friendly Neighbour
        10 months ago
        Are you streaming it then or?
        My old Telus box worked better than this new optical they pushed me into!
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