Forum Discussion
Can't connect to Modem using 192.168.1.254 and the default admin password.
Hello all, I recently had PureFibre installed, and am trying to connect to the admin page to change the wifi-password. I know that it takes 24-48 hours to do this on the MyConnect app, so I wante...
Nighthawk
Community Power User
Community Power UserNetwork Access Hub is another name for the NH20T. The B21A is supposedly the Wifi 6E Boost unit and not the main router. The router that looks like the white cylinder would be the Home Wifi Hub but those are made by Arcadyan. The wifi hub / router looks like this:
Looks like the one in my basement that is larger is the Boost 6E, while the 2 other smaller ones are Boost 6E mini.
I was able to find the NH20T behind a cabinet on my main floor. Previously I thought there were only the 3 pods (1x 6e, 2x 6e minis).
This was confusing because the 6e is what's in my basement media cabinet, and it is being fed the main coaxial cable into it. The main modem was always in this media cabinet, as this is where all of the ethernet connections stem from. (Previously there was a T3200M that the technician removed.) This is why I expected this to have the admin password and be the main modem, but it seems that isn't the case.
Is this setup correct?
I was able to connect to use the "connected devices" information to log into the main 6e, but there are no tabs to change the wifi name or password.
The network still isn't showing up on My Connect App either.
From the 'Overview' tab, selecting "WiFi information (Online)" only shows :
'Modem (Network Access Hub)', and shows no boosters.
Below which, it says:
"(i) WiFi configuration
If you have installed your Boost Wi-Fi 6, it may take up to 24 hours for it to appear.
Still don't see it? Troubleshoot. "
Shouldn't this have already been set up by the technician or am I supposed to be doing this myself?
Am trying to get things configured right now and will update, thanks for your responses Nighthawk.
No luck in getting any of the boost devices connected and visible on the my wifi app. All of the boost devices show a green light indicating normal status.
When checking wifi strength:
1. Standing right next to the boost device (a boost 6E mini) which is hooked up to the NH20T, strength is 500mbps.
2. Standing next to the larger boost 6E in the basement, strength is 500mbp.
3. Standing net to the boost 6E upstairs, strength is only 100 mbps.
Again none of the devices are showing up on the telus app, even after followin their setup instructions and doing a 1 minute search for boost devices in the area.
Also, the boost 6E mini connected to the NH20T on the main floor is connected to port 1 on the NH20T, instead of the 10MB port as shown in the setup instruction. Is this correct? Thanks in advance
TELUS_SupportOfficial Support Team
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