Forum Discussion

ML1's avatar
ML1
Organizer
6 years ago

Alexa Integrator Optic TV

Has anyone been able to find the Telus Home Assistance in Alexa? Telus advertises Alexa works with optic TV, but it doesn't at this point. The Telus reps couldn't answer why it won't work. I am using ...
CT2020's avatar
CT2020
Neighbour
6 years ago

I'm having the same problem. And I have my content registered in Canada. In fact, when I put in just the word TELUS the only thing that comes up is the "The city of Ft Saskatchewan" not sure how that is TELUS... 

ML1's avatar
ML1
Organizer
6 years ago
I would phone the help line. Mine showed as registered in Canada, but it was not behind the scenes. It took them am hour to switch it and then the skill showed up immediately.
  • BHEYZA's avatar
    BHEYZA
    Neighbour
    6 years ago

    What does 'not behind the scenes' mean? Is this an issue with Telus or Amazon?

    • ML1's avatar
      ML1
      Organizer
      6 years ago
      Good question. I should have been clearer. It was an amazon issue. They took about an hour to figure it out and called me back when they switched my account to "Canadian". Everything worked after that.
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