Forum Discussion
PVR and telus box
For the past three months we have had trouble recording programs and have done all the troubleshooting that was supposed to fix the issue. On Friday a telus tech came to our house and replaced the m...
TELUS_Support
Official Support Team
Official Support TeamUnderstandably frustrating. The first thing to check of course is that all your HDMI cables are seated and not loose, etc. The next thing to try would be a power down sequence. The order in which you do the following reboot matters because of how IP addresses are assigned to your hardware.
1. Unplug the modem/network access hub first, then the new PVR, then any other Optik boxes you may have.
2. Plug the modem/network access hub back in first. Wait 5 minutes until it's fully online.
3. Plug the PVR in next. Wait until live TV starts playing.
4. Plug in your other Optik boxes (if any).
If that doesn't resolve the issue, you can also try an account refresh:
- Log in to your My TELUS app, go to TV settings, and see if you can see the new serial number associated with your new PVR.
If you see two PVR serials listed, that'd be the issue.
Let us know if that works!
