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wudao2001's avatar
wudao2001
Neighbour
5 years ago
Solved

Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
  • Dnice40's avatar
    Dnice40
    4 years ago

    FIXED!!! No need to replace modem.

     

    1. Open browser, type in 192.168.1.254 to open admin portal
    2. type "admin"; password admin password from modem
    3. "Change the device login password" - skip
    4. Dashboard - left menu - click Network
    5. Network dashboard - top menu - hover over LAN - click on BRIDGE
    6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
    7. click SAVE SETTINGS ("applying changes ...")
    8. Logout
    9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
    10. Ethernet light should turn GREEN now
    11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
    12. THANKS ANNA!!!
KRC's avatar
KRC
Friendly Neighbour
3 years ago

Hi, was your issue resolved. I also got a new telus router and hub which is not getting connected with Redlink.

  • Pruthvi077's avatar
    Pruthvi077
    Neighbour
    3 years ago
    Hi, just use TP Link network switch, attach with your router or anywhere the Ethernet cable available, and then Redlink attached to TP Link the it should work.
    Mine is working that way.
  • Moo's avatar
    Moo
    Neighbour
    3 years ago

    The V6 is your wireless access pt, cannot bridge any of it's ethernet ports. Pull the cover off the network access hub, use a flat screw driver at the top in the middle should pop off. Sometimes they put the tiny screw in the bottom for extra holding power. The sticker will be there, at bottom of sticker will say admin and a password. So when you type in 192.168.1.254 type admin and password. That will bring up the interface and you are talking to the nah now. Click the green coloured band saying broadband then click tab saying local port mode, click  port 1 bridge, apply changes, restart modem, port 1 on nah should now be in bridge mode and will show under the broadband banner as enabled. Plug in the honeywell to port 1 should blink green now. The honeywell device is a gateway too.

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