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wudao2001's avatar
wudao2001
Neighbour
5 years ago
Solved

Problem connecting devices to Telus modem

I have a Honeywell thermostat which connects to the internet via a redlink internet gateway. I have issues connecting the redlink to the internet (via cable) and I was told it is a common issue with t...
  • Dnice40's avatar
    Dnice40
    4 years ago

    FIXED!!! No need to replace modem.

     

    1. Open browser, type in 192.168.1.254 to open admin portal
    2. type "admin"; password admin password from modem
    3. "Change the device login password" - skip
    4. Dashboard - left menu - click Network
    5. Network dashboard - top menu - hover over LAN - click on BRIDGE
    6. BRIDGE page - check ENABLE BRIDGE (opens LAN PORT dropdown options - click LAN 1 (refers to port options on back of modem)
    7. click SAVE SETTINGS ("applying changes ...")
    8. Logout
    9. Unplug power from Redlink Gateway device, wait 10 seconds, plug back in.
    10. Ethernet light should turn GREEN now
    11. Test - open TCC app, adjust thermostat, see if thermostat registers change.
    12. THANKS ANNA!!!
paulpooco's avatar
paulpooco
Organizer
4 years ago

I work for TELUS and reported the issue to an article they had at work about compatibility of the different Gateways and different TELUS hardware about 2 week ago or so.

rcruz's avatar
rcruz
Friendly Neighbour
4 years ago
Hopefully they will provide a proper fix on all their routers/boosters/modem because I spoke with 2-3 agents and they don't seem to know or understand what the issue is and how to fix it. I even offered to give them the link to this thread to help them better understand the situation but refused to do so.
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