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Premium Pack charges
I have 2 Premium channels in my Optik TV package. Mid month, I removed the plus part of the Netflix pack, removed Apple TV+, and added Crave. I received my billing today, and I see that my charges ...
Thanks for reaching out — we understand how frustrating this situation must be. If you’re seeing unexpected charges for Netflix Premium, it's possible the subscription was still active on your account even after the switch to Crave. We're sorry for the confusion and inconvenience this has caused.
To resolve this, we recommend reviewing your My TELUS account or contacting us directly so we can check if the Netflix Premium subscription is still linked and help you cancel it if needed. Please feel free to send us a private message or give us a call at 1-888-811-2323.
I might have figured it out....last month they charged $4 for Netflix Premium, and this month $5. I thought that I cancelled the Netflix premium when I did the Apple to Crave switch, but apparently not. It's frustrating, I never even asked for Netflix Premium in the first place, and now I have to (again) try cancelling the premium charge.
TELUS_SupportOfficial Support Team
Thanks for reaching out — we understand how frustrating this situation must be. If you’re seeing unexpected charges for Netflix Premium, it's possible the subscription was still active on your account even after the switch to Crave. We're sorry for the confusion and inconvenience this has caused.
To resolve this, we recommend reviewing your My TELUS account or contacting us directly so we can check if the Netflix Premium subscription is still linked and help you cancel it if needed. Please feel free to send us a private message or give us a call at 1-888-811-2323.
I have sent a private message.
- TELUS_Support
Thanks, we replied to it!
