Forum Discussion
Overcharged twice by Telus and I don't know what to do anymore
I just switched to Telus after moving into a multi unit building where I was told my building gets a special rate. All I wanted was internet and some TV channels. When setting it up I spoke to someone...
I had to wait on hold for hours to talk to someone, spent literally over an hour on the phone with him where he swore it would be fixed, he said don't worry about the $707, and transferred me to Telus home security to get that cancelled and refunded. I spent over an hour on hold there, another 30 mins with this person who also promised I would be refunded and cancelled. Only to get the full $707 taken from my bank account and charged $600 for the following month with all the same services. I was literally on the phone all day with them trying to clear this up and now the total charges are over $1300 for what was supposed to be $300.
