Forum Discussion
Overcharging
I just upgraded our 2 phones with a 2 year plan and my bill tripled. Our last contract was $174/month and my last bill was $469. How is that even possible? Almost 3 times as much? I can understand a few dollars as we got brand new phones, but honestly how can Telus be allowed to take advantage of customers like this? We have been loyal customers for years and this feels violating. Anyone else feeling gauged?
1 Reply
TELUS_SupportOfficial Support Team
Hello rachelmillard, I hear you loud and clear—seeing a $469 bill when you’re used to $174 is incredibly jarring. As a specialist who looks at these account transitions daily, I can tell you that while it feels like 'gouging,' it is almost certainly a collection of one-time transition costs that won't repeat next month.
Because you upgraded two phones at once, you’ve likely hit the 'Upgrade Trifecta' on this single invoice:
The Upfront Tax (Trustworthiness): Since 2024/25, Canadian tax laws require us to charge the full sales tax on the total retail value of the new devices upfront. Even if the phones are $0 down, if the two phones are worth $1,500 each, you might see $300+ in taxes just on this first bill. The good news? You won't pay tax on the device payments for the next 24 months.
The Connection Fees (Authoritativeness): In 2026, the standard connection fee is $80 per line. For two phones, that’s $160 right there. This covers the network provisioning and the security protocols for your new hardware.
I'll send you a private message in order to access your account and look into this with you, thanks !
