Forum Discussion
Liane
8 months agoFriendly Neighbour
Outlook classic popping up to login into account
Outlook classic popping up to login into account when I have been using the same settings for years. I use pop.gmail for the server and it won’t connect now. Having the same issue with 2 other comput...
- 8 months ago
This just happend to my wife. She is using Office 2016. This is related to 'modern authentication' which older versions of Outlook don't support:
Modern Authentication configuration requirements for transition - Exchange | Microsoft Learn
To get her Outlook to work I had to turn on create an App password.
Here are the instructions for GMail (Telus uses Google to host their email):
Sign in with app passwords - Gmail Help
I use Office 2021 and it uses modern authentication so it's not an issue there.
Liane
8 months agoFriendly Neighbour
I have Office 2021 on 2 computers and one is the older version of office and even the 2 new ones are doing the same thing. I am now wondering if it has something to do with using Outlook classic as it isn't signed in through google as I just tried to use the new Outlook and I would sign in through Google. Which do you use?
Thanks for the help
- FuzzyLogic8 months ago
Community Power User
When I set up the account in Office 2021 it pops up a web page for Google to login where I enter my login credentials.
- Liane8 months agoFriendly Neighbour
Thanks