Forum Discussion
Solved
Optik TV Android Box setting up profiles
Hi, I have 2 Telus Optik TV Android boxes (TelusTV-21T). With my first one, when the TV and box is powered up, I get a "Who is watching what" screen, where I can choose between 2 profiles that I se...
This is not a hardware problem, it is likely an account setup issue. Do you see a profile selection screen at telustvplus.com? If yes, I would try factory resetting the box (Settings > Device Settings > Device Preferences > About > Factory reset). If no or the factory reset doesn't resolve the issue, you may need to contact customer service.
FuzzyLogic
Community Power User
Community Power UserThanks for the link, but I am not getting the “Who’s watching?” screen to chose or add profiles when the Optik box and TV are first turned on.
Perhaps it is defective.
KHRTELUS Team Member
This is not a hardware problem, it is likely an account setup issue. Do you see a profile selection screen at telustvplus.com? If yes, I would try factory resetting the box (Settings > Device Settings > Device Preferences > About > Factory reset). If no or the factory reset doesn't resolve the issue, you may need to contact customer service.
Hi
Yes, I do see the profile selection screen when I log onto telustvplus.com.
However, a mentioned, I do the profile selection screen as well on one of my other two boxes. Only one is affected.
As you suggested, I guess I will need to try and do a factory reset and see what happens.
Thanks
