Forum Discussion

Nio's avatar
Nio
Neighbour
2 years ago
Solved

Optik audio sync

Optik TV audio gradually grows out of sync with the picture and have to reboot the box to correct it. Happens daily. Can we get an ETA on the fix for this issue? It’s been on the forum for years and ...
  • Nio's avatar
    Nio
    9 months ago

    I found a solution to this sync issue.  I swapped the HDMI cable going to my Telus box with a new one and this seemed to resolve it.  Not sure if was just coincidence but worth a shot if you are still experiencing this sync issue.  

KHR's avatar
KHR
Icon for TELUS Team Member rankTELUS Team Member
10 months ago

Are you using the TELUS TV+ app on your Sony TV? Or are you using a TELUS provided set-top box. If it's the Android TV-based TELUS set-top box, your default volume on the box may be set artificially low. You'll need to unpair the remote from the TV (so that the remote is controlling ONLY the box volume and NOT the TV volume), increase it to max, and then re-pair the remote to the TV. Instructions are here: https://www.telus.com/en/support/article/telus-tv-digital-box-remote 

Chriscolwood's avatar
Chriscolwood
Friendly Neighbour
10 months ago
Ok i started by unpairing the remote from the box and that was too successful and now will not repair with the set top box. A call to the help phone line has lead to a new replacement remote being shipped to me. The “fixing” of the av system will be on hold until new remote received 3 - 5 days. Please do not close the ticket until this is fixed please.
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