Forum Discussion
robertag
7 months agoFriendly Neighbour
Only some websites reachable
Since yesterday's outage (I'm in Toronto) all my devices (Android, Win 11 and iPhone) are only able to reach some websites but not others, same issue with mobile apps. It's always the same sites/app...
- 7 months ago
It sounds like you've already done some thorough troubleshooting — thank you for that. Since the issue persists across multiple devices and affects only certain sites or apps, the next step would be to perform a full network reset on your devices and router:
- Power cycle your modem/router again, but this time leave it unplugged for at least 5 minutes before reconnecting.
- Forget and re-add your Wi-Fi connection on each device.
- If you're using a third-party router, try bypassing it and connecting directly to the TELUS modem to rule out any router issues.
GreatD3
7 months agoNeighbour
I'm also having the exact same issue. I followed your troubleshooting steps though no luck.
- robertag7 months agoFriendly Neighbour
I followed this suggestion and it solved the problem:
- Power cycle your modem/router again, but this time leave it unplugged for at least 5 minutes before reconnecting.
- Forget and re-add your Wi-Fi connection on each device.
- If you're using a third-party router, try bypassing it and connecting directly to the TELUS modem to rule out any router issues.