Forum Discussion
Ongoing Severe Packet Loss
I’m experiencing serious packet loss when using my home internet connection to play online games (League of Legends NA server). I’ve run multiple WinMTR tests over the past few days, and the issue persists consistently.
The most recent results show:
- 43% packet loss at 10.27.156.1
- 89% packet loss at 96.1.213.210
These IPs appear to be part of Telus’s local and regional routing. This is causing constant ping spikes, packet drops, and unstable gameplay.
I’m located in South Surrey.
7 Replies
TELUS_SupportOfficial Support Team
Hello. We'll send you a private message to discuss further.
Hi, I am also experiencing ping spikes constantly when I'm playing games too.
- TELUS_Support
Have you tried rebooting your equipment or the other internet troubleshooting steps outlined at our page here: https://www.telus.com/en/support/interstitial/internet-and-tv-troubleshooting
