On Hold for nearly an hour and the AI Chat Bot is Broken

I am trying to access my bill. The billing page says that no page is available. Looking at my profile it says that no services are linked, however it does show my service under the Overview. When I try to link my service on the profile page it says that it is already linked. When I log into the mobile app it says that I have a mobility account when I do not have any Telus mobility services, I only have internet/tv, It then asks me to link the account and when I again try to link it on the app it once again says it is already linked.

This is creating a circular loop where I seem to both have my services linked to my account and not at the same time.

I have now been on hold with the support number for nearly an hour.  All I want is a call back but I cannot seem to get the AI chat bot to give me a call back for Home Services, it instead (even when I explicit tell it to give me a Home Services callback) gives me a call back from the Telus Mobility support line.  When I have twice tried to get them to help me they just forward me back to the same support number that I have been on hold with for nearly an hour.

I have not had a worse customer support experience in years.