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Not getting the 1.5gbps after upgrade.
Recently upgraded to 1.5gbps plan and got a new modem and WiFi Hub. Problem is that my speed maxes out at 940mbps. My modem is in my garage. My Wifi hub is the one with 3 Ethernet plugs (1 purple ...
Gotcha. Our Tech Support team should be able to get that taken care of for you as well!
TELUS_Support
Official Support Team
Official Support TeamWhen dealing with Wi-Fi, there is always a number of factors that can come in to play which would impact speed. Also of note, most devices will not be able to attain a full 1.5 Gbps on a single device, as it's intended to be shared among multiple devices. We'll send you a private message to discuss further, thanks!
Actually I found out that the technician used a wifi6 access point, not a wifi6e access point. Wifi6 has 1x 2.5g port(purple) and 2x 1gbps ports. Wifi6e has 1x 5g port(purple), 1x 2.5g port and 1x 1g port. Then access port that i should have gotten was the WiFi6e.
- TELUS_Support
Gotcha. Our Tech Support team should be able to get that taken care of for you as well!
