Forum Discussion
Solved
Not getting speed of my internet plan using ethernet
I have internet 150 with pure fibre and I connected my laptop to Ethernet and I was only getting the average speed of 95 mbps. My laptop supports up to gigabit speeds
- xray the tech opened up a white box in my garage and he told me that some cable was broken so that’s why it I wasn’t getting full speed. Also he was fixing some wires in the panel as well.
BrandonT I plugged into the Ethernet port in the wall
BrandonT
TELUS Team Member
TELUS Team MemberHi JujhaarSekhon ,
When you get a chance, can you please try connecting your laptop using Ethernet directly to your Modem, going to www.SpeedTest.net and sharing your upload, download, and PING results?
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- BrandonT
Hi JujhaarSekhon ,
These speeds are usually what you would expect on Internet 75 pure fibre.
Lets try the following...
- Please double check your Internet plan on your MyTELUS account. Is it Internet 75 or 150?
- Disconnect Ethernet cable, connect to your WiFi, and place your laptop around 5 feet from the modem. Then go to www.SpeedTest.net Please share your results.
- In your network configuration, do you have a MoCA attached to your modem using Ethernet? Click Here for an image of a MoCA.
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
- BrandonT
I checked my account and I have internet 150 pure fibre.
Did a speed test using wifi and the results were.
Ping: 2ms
Download: 95 mbps
Upload: 101 mbps
I had 17 active devices when I did test.
I do not have moca.
When I had my Ethernet jacks fixed the technician put a ethernet switch.
Ethernet switch model: TP-Link 5 Port Gigabit Ethernet Network Switch
- Please double check your Internet plan on your MyTELUS account. Is it Internet 75 or 150?
- BrandonT I will post the results on Monday. My Ethernet adapter has stopped working so I ordered a new one
