My technician no-showed to my appointment

I am experiencing the same issues. I first scheduled an appointment and after waiting 2 hours still no show with me phoning in. After a long wait and getting bounced around I was able to reschedule for my appointment a few days later. This time however, a no show turned out to be me phoning in and once again waiting 35 minutes to connect with someone and being told they showed up and made a repair. I was home the entire time even going out to where cable comes in and not once were they there. I did not receive an initial phone call, did not have any tech following up to verify if repair solved problem. Then I spent 2 and a half hours going through all the checks with tech on phone just to be told they are taking the word of their tech who obviously submitted. I pushed to have this escalated to a manager, since there is obvious fraudulent reporting on the techs behalf as he/she never called, never made a repair, never followed up. Period did not show, and this is the second time of no show. I at this point was on the phone for over 3 hours including 35 minute wait time, had gone through all the checks, and was still waiting another almost 20 minutes, just to be told they had too many issues to resolve today, so I scheduled a call for the escalations team to call me tomorrow at 2pm. I do not put much faith at being respected enough for them to phone, or resolve this tomorrow. At this time I have been with Telus for many years having home services and mobile with them. I will see what transpires from tomorrows call if at all and am sure if not resolved, then Telus will be adding me to the list of permanently lost customers. I however will not end it there. I will document with pictures, my call log, and all other details including conversation of todays drama and making sure the public is aware of what they are potentially in for with Telus. 

Hey bwilmen01 - Just checking in, were you able to get in touch with an agent to follow up with the technician?