Forum Discussion

Juicebox's avatar
Juicebox
Neighbour
9 months ago

Modem/Router settings Causing issues with VOIP

So i have the following products  NH20A - modem  The white cylinder for the WIFI booster.    I have been trying to find a setting where I can disable my  "SIP ALG" (Application Layer Gateway). Ty...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

Hello. We'll send you a private message, check your Inbox.

Cooter383's avatar
Cooter383
Neighbour
3 months ago

Hi, I am also having the same issue. I need to Disable the SIPALG settings. I have a BoostLite BE74. I have been able to open UDP Ports 5060-5070, it worked for a couple of days but now it gives me an error code 3004 on my MajicJack

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    3 months ago

    Thanks for reaching out. We understand the frustration when SIP ALG or port settings are causing issues with services like MagicJack. Unfortunately, we aren’t able to check or modify SIP ALG settings from here. To get this properly configured and resolve the error code 3004, please connect with our Technical Support team. You can reach them here: support.telus.com/home-expert-sm

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