Forum Discussion
Missing Channels
We just upgraded to the new Optik units. Many channels are missing, namely those I previously had access to in the 2 to 99 range and 2924 to 9210 range. We enjoyed some of the music channels. I talked to a Telus technician and was told that these will not be available under the new equipment. There was no mention of this in any previous communications. I don't understand how Telus can arbitrarily downgrade their service and keep charging the same amount per month.
1 Reply
Do you mean Stingray music channels? If so, on the Home screen scroll down to "Apps" and look for Stingray. You may have to click on the + button to have it appear on the screen. I upgraded my units last fall and didn't lose Stingray.
As for the missing channels, check your Telus account to see if the packages you are subscribed to still include the channels. If they don't, ask for a bill adjustment.
