Horrible/non existent support from Telus

I was moved from copper to fiber a year ago (mandatory apparently). This line is primarily used for a fax machine for my business. Since the move to fiber, 9 out of 10 incoming faxes fails the handshake and I miss the fax. I am getting constant calls regarding businesses trying to send faxes and they are not coming through. I called telus earlier this week and was on with support for an hour (mostly just on hold). Eventually I was told this would be escalated to their copper/fiber transition team and a callback was set for Friday between 6:30-7:30pm. Guess what, no call. So I logged on first thing this morning and setup a callback with support for 1:30 today - guess what - no phone call.

What a waste of time and pathetic support from Telus. 

Shame on you.