Forum Discussion
Solved
Migration to Gmail
So why did Telus make change now during covid when most computer support is not available? Ie a person coming to house to help us that are not very computer savey. When I first saw Email about the c...
This whole "upgrade" to TELUS e-mail by Google has been really disappointing and very poorly executed.
Question.. I don't like how my name is displayed on the Email.
Can I go into my Gmail and change it? Also the way folders are set up.
Will I have to do a bunch of stuff on my Outlook?
Unfortunately you will need to make a number of changes to your Microsoft Outlook settings.
The TELUS instructions on this are 'somewhat' informative. Depending upon how your Windows computer (I'm assuming that you are using a Windows computer) the exact screens from the 'settings' page may look somewhat different.
Also - try to follow the directions in the exact order presented - when I did the "upgrade" on Outlook 2013 I experienced a repeated issue where it wouldn't recognize my password (which made no sense as I already had my "upgraded" e-mail working on my iPhone, my iPad and my other computer with Outlook 2016). The only thing that made a difference was the order in which the Outlook 2013 settings were done.
It would really be helpful if TELUS was more transparent with their 'upgrades' and provide their customers with more information.
One other item - it did appear that all of the e-mail that was in my "old" TELUS inbox and folders did get migrated (moved over) but the dates for all the messages are now the same - a date from earlier this week (at least this is the case on Outlook).
