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Major Packet Loss every 10-20 mins on Fibre.
I got fibre service in Ontario in February. Ever since then I've been getting fairly consistent lag spikes/packet loss multiple times per hour, approximately every 10-20 mins. It only lasts a few sec...
I switched my LAN DNS to 1.1.1.1 and the issue seems to have gone away so far. I'll reach out to support if the issue returns. Thanks.
A-B
Community Manager
Community ManagerHave you attempted a power cycle or reboot of your equipment? This is of course first level troubleshooting, but worth asking before digging deeper.
Yes I have. I have also tried factory resetting the devices.
- A-B
Gotcha. If you're still experiencing issues, feel free to send a private message to our TELUS_Support account and we'll see what we can do to help.
