Forum Discussion
Solved
Login to router
I'm trying to login to my router, "Z wave plus", which I've always been able to do but recently, it refuses to let me. I've never changed the default password, and even trying to change the password...
Sorry, a little late replying. Turns out that I should have been logging in to 192.168.1.41 to access the router, not 192.168.1.254 (the NAH). Everything is fine now.
TELUS_Support
Official Support Team
Official Support TeamGotcha. Well, please do and let us know if that works or if there's further intervention that's needed and we can see what we can get done for you!
I just installed the Telus app on my Samsung phone and was able to login using the router password, but still can't login from a browser. I've tried 3 different browsers.
- TELUS_Support
It can definitely be tricky. First thing to check would be if there's a security screw near the bottom edge of the device near the ports. Sometimes our techs will install a tiny screw to keep the cover locked. If it's there, you'd need a small Phillips or flat head screwdriver to remove it. Otherwise, the safest way is to pop it off by hand. There should be two small grooves/holes near the very top of the NAH. If you place your index fingers in those, and your thumbs against the front side of it, a sort of lift and pull motion towards yourself should make it click off.
As for logging in, did you make your telus.com password the same as the router one?
I'm having absolutely no luck getting the cover off. What happens if I damage it? I don't want to be charged for damages
- TELUS_Support
Best to not press things too far for fear of breaking the cover. We'll send you a private message to discuss further.
No I didn't. But somehow the app automatically populated the password when I manually added my router, using my own SSID, after it forced me to login to my Telus account (when I first installed the app it autodetected the security/alarm router only). The thing is, logging from a browser has much more features/functions compared to the app, so i still want to use the browser
