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Jbeck54's avatar
Jbeck54
Neighbour
4 years ago

Internet keeps disconnecting signal strength is bad also. Through all this I still have good speeds.

I have had internet issues since moving to new place. The internet will randomly cut off regardless of time of day. Telus has been trying to correct the problem and has supplied me with boosters. But regardless of new tech home visits and calls, I’m ending up using my data more than ever. I don’t have any extra ‘routers’ Can anything help my issue?

4 Replies

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  • NFtoBC's avatar
    NFtoBC
    Icon for Community Power User rankCommunity Power User
    4 years ago

    If your speed is still good, then signal strength should not be worth worrying about.

    I suggest noting all the times the internet drops, and for how long, so you can discuss with a tech. The issue could be outside your house, rather than inside, so some investigation may need to occur.

     

    Are you on Fibre or copper lines to your router?

    • Jbeck54's avatar
      Jbeck54
      Neighbour
      4 years ago
      Thanks for responding. Lines are still copper
      • NFtoBC's avatar
        NFtoBC
        Icon for Community Power User rankCommunity Power User
        4 years ago

        Then there could be problems with the line outside your house. I had similar issues many years ago, which was addressed by the tech switching pairs in the line between the tub at the street, and the house.

         

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