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rwf86's avatar
rwf86
Friendly Neighbour
2 hours ago

Secondary DNS Server not working

Hello, the secondary DNS servers pushed to the router by DHCP are not working, both for IPv4 and IPv6. This has been ongoing for a while.

The above is captured from the router.

Pinging 75.153.171.116 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 75.153.171.116:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
Pinging 2001:568:ff09:10a::116 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 2001:568:ff09:10a::116:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Telus should not push DNS servers that are not working.

Roger

dns
internet
telus

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    1 hour ago

    Instead of using a standard ping, the best way to verify if your secondary DNS is actually failing is to force a direct DNS lookup against it using nslookup in your command prompt:

     

    nslookup google.com 75.153.171.116

     

    If this returns an IP address for Google, the server's healthy and actively working, despite ignoring standard ping requests. Give that a try and let us know what results you get.

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