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Intermittent Telus Network (TV/Internet) Link Loss
We've been having this behaviour for months now. This is overnight ping performance using Net Uptime Monitor pinging every 1s and logging failure to get a response over 5 seconds. 11 failures ove...
You're going to have to reach out to Telus and schedule a service call. Let them know you already had a tech come at one point, they'll dispatch a higher tier tech to hopefully resolve your issue.
NFtoBC
Community Power User
Community Power UserDo you know if this is shared with your neighbours?
If the incoming fibre is the issue and is shared, they should see the problem too. If the fibre is not shared, the problem may be your incoming line.
I do not know if this is a shared issue with neighbors.
I do not know if any have the skillset to isolate and determine this issue like I've been able to. At best they'd be able to say their have TV/internet at times, but they likely would assume it is due to wifi.
Two more failures so far today. One disrupted a video call meeting (all wired through desktop->router->wall) to the point it was dropped.
2020-12-03 10:31:50 AM 0:00:10
2020-12-03 12:40:03 PM 0:00:07I dropped the length to 3 seconds to try and capture the shorter blips where TV starts skipping but the overall length wasn't reaching 5 seconds.
Since noon.
2020-12-03 1:32:42 PM 0:00:04
2020-12-03 3:32:08 PM 0:00:03
2020-12-03 3:32:28 PM 0:00:07
2020-12-03 3:34:25 PM 0:00:12
2020-12-03 3:35:57 PM 0:00:07
2020-12-03 3:37:17 PM 0:00:08
2020-12-03 3:37:29 PM 0:00:12
2020-12-03 3:43:31 PM 0:00:03
2020-12-03 3:45:05 PM 0:00:04You're going to have to reach out to Telus and schedule a service call. Let them know you already had a tech come at one point, they'll dispatch a higher tier tech to hopefully resolve your issue.
