Intermittent Stingray channel issue (can't get back to normal channels)

Hi, Telus techs!

This is a widespread Optik problem, and oddly enough seems to have started about the same time as Telus Health "seniors' alert" devices video ads started to appear in the Stingray stream (disruptively, I might add - who wants to hear and see that crassly commercial content when all you want is "Easy Listening"?!).

Stop wasting people's time asking them to submit their profile/equipment details - the problem is right there in your main control centre.

User workaround suggested by Gwynne in Neighbourhood:

With Stingray streaming in Optik (say, tuned to "Easy Listening" or "Jukebox Oldies" or "The 60s"), press Guide and then quickly type in 104 or 101 or whatever channel you want to go to, and then within half a second, double-click OK, with no delay between clicks.  If you don't double-click OK quickly enough, the screen will show the circling arrow and return to the Stingray channel you were on.  Try until you get the knack of double-clicking that OK button.

In the Telus control centre, look for code in your new Stingray config file that has a default of "double-click OK to exit Stingray and go to [channel choice]" and set it back to "single-click OK to exit Stingray and go to [channel choice]", as it is for all other channel selections made from the Guide.

While you're in the Stingray config file, tone down the default volume about 5 Db.  It has definitely been bumped up since your Telus Health device ads have been airing on Stingray...